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Privacy Policy

At The Maharani Diaries® , we (“us” or “our”) are committed to ensuring your privacy is protected at all times.
In the Privacy Policy outlined below, we outline how we collect, use and store the personal information which you provide to us. We encourage you to read through it carefully so you understand our views and practices in this context.

Personal Information:
In the process of logging on to our website or filling out the forms on our website (www.themaharanidiaries.com), we may collect and store the information which you provide which includes:

  • Name
  • Email address and other contact details
  • Details of the services you enquired about or we have provided to you
  • Banking details
  • Details which relate to any faults on our website
  • Customer surveys

Electronic Information:
We may collect information relating to the technology (e.g. device, operating system, browser) you use to access our website, location data and other relevant communication data (e.g. IP address).

When you log onto our website, we may use packets of data known as Cookies which are stored on your computer. These enable us to provide you with a more personalized service by customizing our website to your specific interests and speeding up the access to our website and searches within our website. However, you can refuse to accept cookies when you log on to our website by changing the settings on the browser but note that this may prevent access to parts of the website.

Data Storage:
All information is stored on secure servers and all payment transactions will be encrypted. For parts of the website which require password access, we will provide you with a unique password and it will be your responsibility to keep it confidential. While we at The Maharani Diaries® do our best to ensure that your personal information is secure, the Internet is not and as such transmission of information is at your own risk. If for any reason, you feel that your personal information has been hacked into, you are requested to inform us as soon as possible to that we can take the necessary steps to prevent future unauthorized access.

Third Party Links:
On our website, we will provide links to various third party websites (e.g. vendors, suppliers). We will endeavor to ensure that they are current and maintained. However, we are not responsible for the privacy practices or the content on those websites. The Privacy Policies of those websites may or may not differ from our own. As such we encourage individuals to read through them prior to using third party websites.

Use of Information:
The information we obtain and hold from you will be used in the following ways:

  • To enable access to the content on our website in the most effective manner.
  • To provide you with information which you request from us.
  • To provide you with information which we feel may be of interest to you based on your preferences and only when you have consented to be contacted for such purposes (i.e. direct marketing).
  • To fulfil contracts entered into between you and us.
  • To notify you about any changes to our website or the services which we provide.
  • For billing purposes, to obtain statistical data for ourselves and to our advertisers/sponsors so as to monitor browsing patterns. The information does not identify specific individuals.

Disclosure of Information:
We may disclose information you provide to us as follows:

  • Suppliers and service providers.
  • Payment system operators.
  • The promoters/sponsors of competitions we hold.
  • In the event that we sell The Maharani Diaries, data may be transferred to the prospective buyer of our assets.
  • Government agencies, regulatory bodies and law enforcement agencies or other organisations authorised or permitted by law.

Access to your personal information:
You can access and correct any personal information which you provide to us by contacting us directly. However, we may need to verify your identity. All requests may incur an administrative fee which we will inform you of at the time of the request.

Complaints:
At The Maharani Diaries, we take your privacy seriously. However, if for any reason, you feel that we have breached any aspect of our Privacy Policy, please contact us directly. We will acknowledge and respond to your complaint as soon as we can.

Changes to our Privacy Policy:
We reserve the right to change our Privacy Policy. We will notify you of such changes but at the same time we encourage you to log on to The Maharani Diaries periodically so that you may keep up to date with any changes which have been made.

Contact:
All queries, comments regarding this privacy policy should be address to info@themaharanidiaries.com.